Friday 21 May 2010

Astons @ Sembawang Shopping Centre

What pops into your mind first when we talk about cheap and nice western food with with perhaps a restaurant serving standard. Maybe you will think of Astons, Botak Jones, UNO Beef House, Char-Grill Bar or some other place which is good and cheap.

Astons which is located at level of Sembawang Shopping Center has both indoor and outdoor dinning area. It was on a raining evening that we went and the crowds of about 20 people are queuing outside waiting for seats since it's only the indoor dinning area that is available.

We are asked to place order of our food while waiting for the next available seats and the waitress seems to be very impatient when we are looking through at the menu. Most of the customer in the queue felt so odd that it seems like we are being force to decide our order within less than 5 minutes time. And yet we have to stand there waiting for at least 20 t0 30 minutes before entering the resturant.

After about 45 minutes of waiting time, we finally managed to get our seats and settle down for dinner. While in the restaurants, we saw a few hiccups from the tables around us like:- the steak is over cooked rather than medium raw, chicken chop is not proper cooked through, food and drinks have being wrongly served to the customers and etc.

Finally about 5 minutes our food arrived, but unfortunately it's also a wrong ordered which does not belong to our tables. With hungry mood, we have to wait for another 10 minutes for our correct orders to be served. But this round they served the food without any cutlery and drinks, and for them to take the cutlery it takes another 5 minutes.

At the point I was kind of annoyed with their service and furthermore our medium raw sirloin steak has became over cooked steak instead. And our drinks only being served half way through our meals after a few reminder. Although the food look decent and presentable but the taste is not as good as what they have over at their East Coast branch a few months back. Still wonder how come there is such a long queue while inside most of the customers are complaining about the wrong orders ....... Posted by Picasa

1 comment:

  1. the astons at sembawang shopping centre shows me poor service. We wait for ten mins at outside but nobody came to bring us to go in. When I look at inside , I found that ,that were so many staffs n no ones came for us, the problem is they were free. Got time talk talk n talk, but no time working?so, we just walk in n sit down, still no person came n service us. Then I went n call the staff to give me the menu. After that, no staffs came n ask wat we want. But, they were free. Whole process about 30mins n I got this poor survive. I thk u should improve ur staffs's survive n give me the reply.


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